Freshdesk - List Tickets to Excel


This bot is based in the Freshdesk REST API. It lists Tickets in Freshdesk by executing the “search tickets” HTTP method and creates an Excel file with the resulting list in the task folder. This bot uses an API key authentication method to avoid using username and password.

You can use this bot to:

  • List Freshdesk tickets in an Excel File
  • Create different workflows for your teams
  • Use a shared Excel file to list tickets from a specific area


 This task is compatible with:

  • Automate Ultimate 11.2 and greater
  • Automate Plus 11.2 and greater
  • Automate Desktop 11.2 and greater
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