This bot is based in the Freshdesk REST API. It closes tickets in Freshdesk by executing the “tickets” HTTP method and update the input Excel file with the result of the execution. This bot uses an API key authentication method to avoid using username and password.

You can use this bot to:

• Close Freshdesk tickets in bulk
• Create different workflows for your teams
• Use a shared Excel file to close tickets from a specific area

 This task is compatible with:

• Automate Ultimate 11.2 and greater
• Automate Plus 11.2 and greater
• Automate Desktop 11.2 and greater